• At 3RD/DIADEM, we take great care in crafting and packaging your order. As each item is handmade in our East London workshop, please allow time for production and dispatch.

    Processing & Shipping

    • Processing Time: Orders are typically processed within 3-5 business days. For made-to-order items, production may take longer.

    • Shipping Methods: We use reliable courier services for both domestic and international deliveries. Tracking details will be provided once your order is dispatched.

    • Estimated Delivery Times:

      • UK: 2-5 business days after dispatch

      • Europe: 5-10 business days

      • Rest of the World: 7-14 business days

    Customs & Duties

    • International orders may be subject to customs fees and import duties, which are the responsibility of the customer. Please check your local regulations before ordering.

    Sustainable Packaging

    • We are committed to minimal, plastic-free packaging, using recyclable materials to reduce waste.

    If you have any special delivery requests or require expedited shipping, please contact us before placing your order.

  • Return & Refund Policy

    Last updated: 15/02/2025

    At 3RD/DIADEM, we take pride in the craftsmanship of our products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

    1. Returns

    We accept returns under the following conditions:

    • Items must be unused, in original condition, and returned in the original packaging.

    • Returns must be requested within 14 days of receiving your order.

    • Custom or made-to-order items cannot be returned, except in cases of defects or damage.

    To request a return:
    Email [insert email] with your order number and reason for return. We will provide instructions on how to proceed.

    2. Refunds

    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

    • Approved refunds will be processed within 5–7 business days to your original payment method.

    • Shipping costs are non-refundable unless the return is due to a defect or our error.

    3. Exchanges

    We only replace items if they are defective or damaged. If you need an exchange, contact us at [insert email] with details and photos of the issue.

    4. Return Shipping

    • Customers are responsible for return shipping costs unless the item is faulty.

    • We recommend using a tracked and insured shipping method, as we are not responsible for lost or damaged returns.

    5. Non-Returnable Items

    • Custom-made or personalised pieces.

    • Items marked as final sale.

    • Used or damaged items not due to manufacturing defects.

    For any return or refund inquiries, please contact us.  

  • Legal & Privacy Policy

    Last updated: 15/02/2025

    At 3RD/DIADEM, we are committed to protecting your privacy and ensuring transparency in how we handle your personal information. By using our website, you agree to the terms outlined below.

    1. Company Information

    3RD/DIADEM is a UK-based brand specialising in handcrafted accessories and homeware. Our registered business details are:

    3RD/DIADEM Ltd
    Hackney Depot 5 Sheep Lane
    Company Reg 07621018
    Info@3rd-diadem.com

    2. Privacy Policy

    2.1 Information We Collect

    When you use our website, we may collect the following data:

    • Personal Information: Name, email, shipping address, and phone number (when placing an order or subscribing to our newsletter).

    • Payment Information: We use third-party payment providers (e.g., PayPal, Stripe) and do not store your payment details.

    • Browsing Data: IP addresses, cookies, and analytics to improve website functionality and user experience.

    2.2 How We Use Your Information

    • To process and fulfil orders.

    • To provide customer support.

    • To send updates about new products, promotions, or changes to our services (only if you opt-in).

    • To analyse website traffic and improve our services.

    2.3 Data Protection & Security

    We implement strict security measures to protect your personal information. However, no online transaction is 100% secure. By using our site, you acknowledge this risk.

    2.4 Third-Party Services

    We may share necessary information with trusted third parties for:

    • Payment processing (e.g., PayPal, Stripe).

    • Shipping and logistics.

    • Website analytics (Google Analytics).

    We do not sell or rent your personal data.

    2.5 Cookies

    Our website uses cookies to enhance user experience. You can modify your browser settings to decline cookies if preferred.

    2.6 Your Rights

    Under data protection laws, you have the right to:

    • Access, update, or delete your personal information.

    • Opt-out of marketing emails at any time.

    • Request details on how your data is used.

    To exercise your rights, contact us at [insert contact email].

    3. Terms of Use

    By using our website, you agree to:

    • Not reproduce or distribute our content without permission.

    • Use the site for lawful purposes only.

    • Ensure your account details (if applicable) remain secure.

    We reserve the right to update these terms without prior notice.

    4. Returns & Refunds

    For details on returns, please refer to our Returns Policy.

    5. Contact Us

    For any legal or privacy-related inquiries, please reach out to us through contact form.

    This policy is subject to updates. Please review it periodically for any changes.

  • Terms & Conditions

    Last updated: 15/02/2025

    Welcome to 3RD/DIADEM. By accessing or purchasing from our website, you agree to comply with the following Terms & Conditions. Please read them carefully before using our site.

    1. General

    • 3RD/DIADEM Ltd is a UK-registered company.

    • These Terms & Conditions apply to all users of this website, including browsers, customers, and contributors.

    • We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website constitutes acceptance of the updated terms.

    2. Product Information

    • All products are handmade, and slight variations in colour, texture, or finish may occur. These variations are a natural part of the crafting process and do not constitute defects.

    • We strive to display product images and descriptions as accurately as possible, but colours may vary depending on your screen settings.

    • Limited-edition or made-to-order items may have longer production times, as specified in the product description.

    3. Pricing & Payment

    • All prices are listed in GBP (£) and include VAT where applicable.

    • We reserve the right to change prices without notice.

    • Payments are processed securely through third-party providers (e.g., Stripe, PayPal). We do not store or process your payment details directly.

    4. Intellectual Property

    • All content on this website, including text, images, designs, and product concepts, is the intellectual property of 3RD/DIADEM Ltd.

    • You may not copy, reproduce, distribute, or use our content without written permission.

    5. Custom & Made-to-Order Items

    • Custom or personalised orders cannot be modified, cancelled, or returned once production has started.

    • We reserve the right to decline custom requests that do not align with our brand’s aesthetic or production capabilities.

    6. Third-Party Links

    • Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of these external sites.

    7. Limitation of Liability

    • 3RD/DIADEM is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

    • We are not responsible for any delays, losses, or damages caused by third-party couriers or external factors beyond our control.

    8. Governing Law

    These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

    For any inquiries, please contact us

  • At 3RD/DIADEM, we are committed to responsible craftsmanship, sustainability, and ethical business practices. While we are not yet B Corp Certified, we align our values with the B Corp principles, ensuring that our processes and partnerships prioritise social and environmental responsibility.

    Sustainability & Materials

    • We use Richlite, a high-performance material made from FSC-certified recycled paper, known for its durability, longevity, and minimal environmental impact.

    • Our materials are sourced from Surface Matter, a B Corp Certified supplier, ensuring transparency, sustainability, and ethical production.

    • We minimise waste by repurposing off-cuts into smaller designs and optimising our production process.

    Craftsmanship & Production

    • Every product is handmade in our East London workshop, ensuring quality and reducing reliance on mass manufacturing.

    • We believe in creating less, but creating better—focusing on timeless, durable design rather than fast production.

    Social & Business Ethics

    • We operate with fair pricing and transparency, valuing craftsmanship over mass production.

    • We support ethical sourcing, choosing partners who uphold high standards of worker rights, fair wages, and sustainable production.

    • We are committed to continuous improvement, aligning our business with B Corp values to ensure accountability in environmental and social impact.

    By following these principles, 3RD/DIADEM strives to create meaningful, long-lasting products that reflect both artistry and responsibility.

  • At 3RD/DIADEM, we collaborate with industry leaders who share our commitment to quality, sustainability, and innovation.

    Richlite – Sustainable Material Innovation

    We craft our designs using Richlite, a high-performance material made from compressed recycled paper fibers. Known for its durability, water resistance, and rich patina, Richlite was originally developed for aerospace and industrial applications but is now widely used in high-end design and craftsmanship.

    Surface Matter – UK Supplier of Richlite

    We source our Richlite from Surface Matter, the official UK representative. As a B Corp Certified company, Surface Matter upholds the highest standards of environmental and social responsibility, ensuring ethical and sustainable sourcing.

    By working with trusted partners, we ensure that every 3RD/DIADEM piece reflects our dedication to craftsmanship, longevity, and sustainability.